Article Last Updated: February 26, 2024
As we launch new and exciting features for your app (or just regular maintenance required by Apple & Google) it’s important that your users keep your app up-to-date on their devices. Most users have their app updates automatically enabled, but in case you need to help anyone troubleshoot, check out our resources below.
Update apps from the App Store on iPhone
How to update the Play Store & apps on Android
Update apps from the App Store on iPad
You can also send a push notification directly targeting users that don’t have the latest version of your app, encouraging them to push an update. For our tutorial on sending push notifications, visit this Knowledge Base article: Manual Push Notifications
If you’re helping a user troubleshoot and want to know (or inform Vyten Support) which version of iOS, Android, or the app they’re using, have them open the app and navigate to More>Settings>Contact Support. This will open an email message with the information you’re looking for. This is an example of what it will look like:
