Article Last Updated: August 28, 2024

If you did not receive an expected push notification, check Notification > Push > History in your app builder. If the status is green, the push notification was sent to your users properly.

<aside> ⚠️ The app builder only handles dispatch requests for push notifications but does not control the final delivery to users. Once a request is sent, push notifications are held on Apple and Google servers until those systems dispatch it to users’ devices.

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Notification Settings for Apple Devices

If you or a user is not receiving push notifications on an Apple device, follow the troubleshooting steps below. For more detailed information, visit Apple's support article here.

  1. Check Notification Settings: Go to Settings > Notifications. Ensure notifications are allowed for the specific app in question.
  2. Check Network Connection: Ensure the device has a stable internet connection.
  3. Restart the Device: Sometimes, a simple restart can resolve issues with notifications.
  4. Update the App and iOS: Ensure your app and iOS are up-to-date.

Notification Settings for Android Devices

If you or a user is not receiving push notifications on an Android device, follow the troubleshooting steps below. For more detailed information, visit Google’s support article here.

  1. Check Notification Settings: Go to Settings > Apps > [Your App] > Notifications. Ensure notifications are turned on.
  2. Check Battery Optimization: Go to Settings > Battery > Battery optimization. Ensure your app is not set to be optimized, as this can prevent notifications.
  3. Clear App Cache: Go to Settings > Apps > [Your App] > Storage > Clear cache.
  4. Update the App and Android OS: Ensure your app and Android OS are up-to-date.

Other Considerations

Below are other factors that could impact whether or not push notifications can be received on your specific mobile device.